Velvet Vibe Club – Policies & Procedures

At Velvet Vibe Club, your privacy, satisfaction, and trust are our top priorities. Our commitment is to provide a seamless, secure, and respectful shopping experience for all our customers.

Privacy & Discretion

We take your privacy very seriously. All orders are processed with the utmost confidentiality, and we ensure that every package is shipped in plain, discreet packaging with no indication of the contents or our brand name. Your personal information is securely stored and never shared with third parties.

Shipping & Handling

Orders are typically processed within 1–2 business days. You’ll receive a tracking number as soon as your package is on its way. All shipping materials are carefully selected to maintain discretion and product protection.

Returns & Exchanges

Due to the intimate nature of our products, all sales are final. We do not accept returns or exchanges on any items unless they are damaged or defective upon arrival.

If you receive a defective item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will gladly arrange for a replacement or refund, depending on the situation.

Quality Assurance

All of our products are sourced from reputable manufacturers and are inspected to ensure quality and safety. We stand behind every item we offer and are committed to curating only the best tools for pleasure and exploration.